About Us

Welcome To The Lift Guys

The Lift Guys is a family run business with a wide range of experience of all lift. We work on anything from a stairlift to a platform lift and anything in between. We provide a range of services throughout the UK. We aim to be the one-stop-shop you can go to for any of your lift needs. Whether it is a routine service, a simple repair or a full installation of a lift. We will be there to meet your needs.  Please have a look around the site and fill out the contact form so that we can help with your needs. 

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Who We Are ?

We are lift Engineers, Surveyors and Project Managers. We want to be the one-stop-shop when getting a lift. Once the shaft has been built, we can supply, deliver, install, make good and commission. All ready for a lick of paint. (we can even do that if you want!). We assist other business as well as private customers. Please get in  touch so that we can discuss your needs. 

Complaint Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business to allow us to rectify the situation.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
  *please request proof of receipt if posting  
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.